1. About ZENKAI

ZENKAI Health LLC ("ZENKAI") operates a telehealth platform connecting patients with independent, licensed medical providers and state-licensed pharmacies. ZENKAI is not a medical provider. Medical care is provided by independent providers affiliated with ZENKAI through Arora Health and its affiliated professional corporations. Pharmacy services are provided by independent, state-licensed pharmacies.

2. Eligibility

• You must be at least 18 years of age
• You must be a resident of a US state in which ZENKAI operates
• You must have the legal capacity to enter into binding contracts
• You must not be using ZENKAI on behalf of a minor
• ZENKAI services are for personal use only — not for resale or distribution

3. Medical Services Disclaimer

ZENKAI provides a platform for telehealth consultations — it does not practice medicine. All medical decisions, including whether to prescribe medication, are made solely by independent, licensed providers. Completion of your intake assessment does not guarantee a prescription. Your provider may decline to prescribe for any medical reason.

Compounded medications dispensed through ZENKAI are produced in state-licensed pharmacies but are not FDA-approved for specific indications. Your provider will discuss the specific risks and benefits of any prescribed medication during your consultation.

4. Subscription and Billing

ZENKAI programs are sold as monthly subscriptions. By enrolling, you authorize ZENKAI to charge your payment method on file monthly until you cancel. Charges occur approximately every 30 days from your enrollment date.

Your subscription fee covers provider consultations, prescription management, care coaching, and shipping. It does not cover laboratory tests, imaging, or in-person visits. Brand-name medication costs are not included in the subscription fee and will be charged separately by your pharmacy.

ZENKAI reserves the right to change pricing with 30 days' notice to your registered email address. Continued use after the effective date of a price change constitutes acceptance.

5. Cancellation

You may cancel your subscription at any time through your patient portal or by emailing hello@zenkai.health. Cancellation takes effect at the end of your current billing period. You will not be charged for the next cycle. Cancellation does not entitle you to a refund of amounts already charged (see our Refund Policy).

6. Prescription and Pharmacy Terms

Prescriptions are issued at the sole discretion of your treating provider. Once a prescription is issued, it is transmitted electronically to our pharmacy partner. Medications are shipped directly to your address on file. You are responsible for ensuring your address is current and accurate.

Medication that has been compounded and shipped cannot be returned due to state pharmacy regulations and federal law. See our Refund Policy for details.

7. User Responsibilities

• Provide accurate, complete, and current health information in your intake and all subsequent communications
• Inform your provider immediately of any adverse reactions or health changes
• Not share, resell, or transfer prescription medications
• Use medications only as directed by your prescribing provider
• Maintain a current, valid payment method on file
• Keep your account credentials confidential

8. Prohibited Uses

You may not use ZENKAI to: obtain medications for recreational use or distribution, provide false health information to obtain a prescription, access another person's account without authorization, attempt to circumvent or manipulate our clinical review process, or engage in any activity that violates applicable law.

9. Intellectual Property

All content on the ZENKAI platform — including text, images, software, trademarks, and the ZENKAI brand — is owned by ZENKAI Health LLC or its licensors. You may not reproduce, distribute, or create derivative works without our written permission.

10. Disclaimer of Warranties

ZENKAI services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that services will be uninterrupted, error-free, or that any particular medical outcome will result from use of our platform. Individual results vary significantly based on adherence, health status, and other factors.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ZENKAI's aggregate liability to you for any claim arising from your use of our services shall not exceed the total amount you paid to ZENKAI in the 3 months preceding the claim. ZENKAI shall not be liable for indirect, incidental, special, consequential, or punitive damages.

12. Indemnification

You agree to indemnify and hold harmless ZENKAI Health LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. You agree to submit to the personal jurisdiction of courts located in New Castle County, Delaware for any disputes not subject to arbitration.

14. Arbitration Agreement and Class Action Waiver

PLEASE READ CAREFULLY. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of ZENKAI services shall be resolved by binding arbitration administered by JAMS under its applicable rules, rather than in court. You waive any right to a jury trial and any right to participate in a class action lawsuit or class-wide arbitration. This arbitration agreement does not apply to disputes about the validity of intellectual property rights, or to small claims court actions within applicable limits.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to your registered email address at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

16. Contact