General Inquiries
Email us
team@zenkaihealth.com
For program questions, pricing, and general inquiries. We typically respond within 2 hours.
Phone
Call or text us
(800) 208-9674
Available Monday–Friday 9am–6pm CT. For urgent medical questions, use your patient portal.
Mailing Address
ZENKAI Health LLC
330 North Wabash Avenue, 23rd Floor, Chicago, IL 60611
Corporate correspondence only. For medical or prescription questions, please use your patient portal.
Existing Patients
Patient portal messaging
Log in to your portal →
For prescription questions, side effect reports, dose adjustments, and secure provider messaging — always use your patient portal.
Legal & Privacy
Legal inquiries
legal@zenkaihealth.com
For HIPAA requests, privacy inquiries, and legal correspondence.
🕐 Response Times
Email (general)Within 2 hours
Phone supportMon–Fri, 9am–6pm CT
Provider reviewWithin 24 hours
Patient portal24/7 always on
AI Health Coach24/7 always on
Send us a message
Fill out the form below and we'll get back to you within a few hours.
🔒 Your information is private and HIPAA-protected. We never share your data.
✓
Message received!
We'll get back to you at your email address within a few hours.
For urgent matters, call (800) 208-9674.
Common Questions
Quick answers
How quickly will a provider review my intake?
Licensed US providers review all intakes within 24 hours. Most are reviewed within a few hours during business days. You'll receive an email and text the moment there's an update.
What if I don't qualify?
If our provider determines you don't qualify for the requested treatment, you won't be charged. Your provider will explain why and may suggest alternative options.
How do I cancel or pause my subscription?
Log into your patient portal and go to Account → Subscription. You can cancel or pause at any time — no fees, no waiting periods. Cancellations take effect at the end of your current billing cycle.
Can I message my provider directly?
Yes. Your patient portal includes secure, HIPAA-compliant direct messaging with your ZENKAI provider. For medical questions, always use the portal — not email.
What's your refund policy?
If you have concerns about your treatment, contact our care team and we'll review your options with your provider. See our refund policy for full details. Full policy at /legal.
Is my health information private?
Completely. ZENKAI is fully HIPAA-compliant. Your health information is encrypted, never sold, and only shared with your care team. See our Privacy Policy for full details.